Privacy Policy

Last updated: April 1, 2025

At NeoPlay, we are committed to protecting your personal information and being transparent about how we collect, use, and share data across our platform — including the Reseller Portal, Organizer Portal, and future Traveller Portal.

Information We Collect

We collect information you provide directly to us, as well as data generated through your use of the NeoPlay platform. The type of data we collect depends on which portal you access and how you interact with our services.

How We Use Your Data

We use the information we collect to operate, improve, and personalize our services — and to power the research and analytics that are core to the NeoPlay platform.

Research Center data usage

Aggregated and anonymized data from Reseller and Organizer portals is used to power market intelligence reports, demand forecasting models, and pricing strategy outputs. Individual client data is never shared with other clients.

Data Sharing & Disclosure

We do not sell your personal data. We may share information in limited circumstances as described below.

We never sell your data

NeoPlay does not sell, rent, or trade personal information to third parties for their own marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, understand how our platform is used, and deliver relevant content.

Essential cookies — required for platform functionality, authentication, and security
Analytics cookies — help us understand usage patterns and improve our services (e.g. Google Analytics)
Preference cookies — remember your settings and personalization choices

You can manage cookie preferences through your browser settings or our cookie consent manager. Disabling non-essential cookies will not affect core platform functionality.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specific retention periods vary by data type:

Account data — retained for the duration of your account plus 3 years
Transaction and analytics data — retained for up to 7 years for compliance and research purposes
Communications — retained for 2 years after last interaction
Job application data — retained for 2 years in our talent pool unless you request deletion

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

All data transmitted via TLS/SSL encryption
Data at rest encrypted using AES-256
Access controls and role-based permissions for all internal systems
Regular security audits and penetration testing
Incident response plan with 72-hour breach notification

Third-Party Services

Our platform integrates with third-party services to provide certain features. These providers have their own privacy policies and we encourage you to review them.

Payment processing — Stripe (payments)
Analytics — Google Analytics, Mixpanel
Cloud infrastructure — Amazon Web Services
Form communications — Tally

Children's Privacy

NeoPlay's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.